TERMS AND CONDITIONS
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PAYMENT: To reduce fraudulent credit card charges, Eagle Automotive Equipment verifies the purchaser's information. When purchasing with a debit or credit card, be aware that some banks impose maximum daily limits and/or a maximum charge limit. If your transaction is declined, simply call the toll free phone number on the back of your debit or credit card. The solution is typically authorizing the transaction from their end, which takes around 5-10 minutes to activate. Credit and debit card sales are limited to $5,000.00. Sales above $5,000.00 require payment by wire transfer to our bank. Wiring instructions will be provided if needed.
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SALES TAX: Sales Tax will be collected for sales and/or warehouse pickups in the state of California. Items purchased for resale will require a signed Resale Certificate for that state. Some items that ship from the manufacturer may require local sales tax to be billed for a state. Items shipping from our Lodi, CA warehouse to a different state will not be charged sales tax. Items ordered from Indiana may have sales tax for the state.
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RETURN POLICY/REFUND: It is agreed that you have read and understand that Eagle Automotive Equipment does not have a return policy. All sales are final. No refunds or returns. Please visit our return policy tab for more information.
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SHIPPING PRODUCTS: All Products on our website have an additional fee with shipping. This means the freight charges are NOT included in the price. The only other additional fee that you may incur would be if the address were changed during shipment which would incur a reconsignment fee by the freight carrier that we would only pass on if it were not our mistake. Some parts of the country are affected by higher freight rates due to the combination of weight and delivery location which will require a small additional charge to cover the higher rate charged by the freight carriers. Our shopping cart will not calculate the difference (added fee), so we will contact you if this is the case. Please provide delivery details to us in an email if you want to expedite your shipment. Prior to ordering give us a call at 209.292.1268. or 209.331.0134. Or you can send us an email and we can provide accurate information regarding shipping or any additional charges.
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FREIGHT: Shipping and delivery time given during the freight quote process is an estimated time of delivery given by the carrier. Meeting the delivery schedule is subject to the day the freight is shipped and the carrier’s ability to meet their schedule. Eagle Automotive Equipment does not guarantee that a carrier can meet their projected delivery time but we will provide you with the proper tracking information by email so you can follow the tracking time and arrange for special delivery needs with the carrier as needed. Any additional fees incurred as a result of consignee being unable to meet scheduled delivery time or cause for redelivery or reconsignment will be at consignee’s expense.
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UNLOADING THE FREIGHT TRUCK: Make sure you can unload the freight. A forklift or lifting equipment is required for items over 800 lbs. The trucking company is only responsible for delivery to a loading dock or our Lodi Warehouse.
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PICKUP AT A LOCAL FREIGHT TERMINAL: If you are unable to unload a truck, we have the option of letting you pick the freight up at the closest terminal to your location. When picking up at a terminal, the freight company will load your truck or trailer for you which is included in the freight cost. Call our office (209.331.0134) to determine the location of the closest terminal. If you require terminal pickup, please place a note in the comment box requesting terminal pickup and we will contact you with the terminal location. Covered trailers or trailers with ramps are not acceptable as they prevent the forklift from getting the load into the trailer. They will not drive onto a ramped trailer. Please remove the ramps prior to picking up if possible.
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IF AN ITEM HAS FREIGHT DAMAGE: If the carrier has severely damaged the freight beyond your judgment of a simple repair. Eagle Automotive Equipment will file all freight claims. Get a copy of the freight bill from the truck driver and email it with a brief explanation of the situation to us. A replacement will be shipped as soon as we verify possession of the freight with the carrier. If you have any questions, please call 209.292.1268.
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SCHEDULING A LODI, CA WAREHOUSE PICKUP: If you would like to pick-up the item at our Lodi, CA warehouse, please call ahead to make sure the item is in stock and schedule your pick-up. It is by appointment only, as we are not an open storefront. All Two Post and Four Post Lifts require a trailer for pickup. Be prepared for pick-up by understanding the item’s weight and dimensions and using the proper truck and/or trailer for hauling. We cannot load open or enclosed trailers with ramp gates. Our warehouse will load the item onto your vehicle and/or trailer but is not responsible for properly securing the load on your vehicle and you will need to make sure you have the proper straps and equipment for hauling. All items for local pick-up are charged state sales tax at the appropriate local rate. If you have any questions or need further assistance, please call our customer service department at 209.292.1268.